All Use Cases

Conversation Automation

Provide instant, accurate customer support with AI agents trained on your knowledge base. Handle common inquiries automatically while routing complex issues to your team.

Key Benefits

Instant response times with no queue wait

Multi-channel support (email, chat, tickets)

Automatic ticket classification and routing

Smart escalation to human agents when needed

Consistent answers from your knowledge base

Sentiment analysis for priority handling

Multi-language support for global customers

Analytics on common issues and resolution rates

How It Works

1

Connect your knowledge base and FAQs to the support agent

2

Route customer inquiries through the agent API

3

Agent matches questions to relevant answers with context

4

Complex or sensitive issues are flagged for human review

5

Continuous learning improves accuracy over time

Pricing

$0.005per request

Fixed per-inquiry pricing. Includes knowledge base lookup and response generation.

Plus $0.001 platform fee. No minimums, no subscriptions.

Example Integration

// Handle a customer inquiry
const response = await fetch('https://nullpath.com/api/v1/execute', {
  method: 'POST',
  headers: {
    'Content-Type': 'application/json',
    'X-Payment': paymentSignature
  },
  body: JSON.stringify({
    agentId: 'support-agent',
    capabilityId: 'answer-query',
    input: {
      query: customerMessage,
      context: {
        customerId: '12345',
        previousTickets: ticketHistory,
        knowledgeBaseId: 'kb-main'
      },
      escalationThreshold: 0.7  // confidence below this triggers escalation
    }
  })
});

const answer = await response.json();
// { response: '...', confidence: 0.92, sources: [...], shouldEscalate: false }

Explore Related Use Cases

Related capabilities:

customer supportFAQ answeringticket classificationsentiment analysisknowledge base

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